Fault

Things to Look For

 

  • Machine Not Coming On

 

 

  • Machine Comes ON – But stops on Launcher Page

 

 

 

 

  • Machine Comes ON – But stops on Storm Page (Lotto Product)

 

  • Check there is power going to your printer and the USB lead from the PC to the Printer is fully pushed in
  • Check the printer is loaded with tickets and the tickets are put in the correct way
  • Make sure the Epic 950 Printer has the Firmware : U00422 and the USB Firmware PU9502-3.01
  • Machine Comes ON – But comes up with I/O Board error or A Box says Windows is Shutting Down 

 

  • If the machine comes up I/O board error or gets to the Storm screen and says Windows is Shutting Down, this is a issues relating to the PC not seeing the Paylink 
  • Check the Power Supply unit is fully working
  • Check there is 12v going to your Paylink Board and the USB lead from the PC to the Paylink is fully pushed in
  • Make sure the Paylink USB lead is going into the correct socket on the Dell PC and the LED on the Paylink is greenhttps://stormgt.freshdesk.com/support/solutions/articles/22000247719-dell-780-usff-pc-connections
  • Machine Comes ON – But stops on Storm Page (Cat C / B4 Product)

 

  • Check there is 12v going to your Paylink Board and the USB lead from the PC to the Paylink is fully pushed in
  • Make sure the Paylink USB lead is going into the correct socket on the Dell PC https://stormgt.freshdesk.com/support/solutions/articles/22000247719-dell-780-usff-pc-connections
  • Disconnect the CC Talk plug located at the bottom of the Paylink board, then reboot the machine. If the machine boots fully into game, then one of the coin handling peripherals is dragging the CC Talk down. Plug CC Talk back into Paylink then disconnect each peripheral and reboot

 

 

 

 

Fault

Things to Look For

 

  • Machine Comes ON – But one of the monitors fails to come on

 

 

  • Check power to the monitor is OK
  • Check the VGA lead is plugged into the Monitor and into the VGA Port / Display port Adapter at the PC end
  • Turn OFF the machine, swap the VGA leads over on the Splitter Lead – If the issue swaps screens this could be a faulty Splitter Lead or check the display settings in Control Panel and refer to the Storm Technical Page https://stormgt.freshdesk.com/support/solutions/articles/22000259305-dell-780-usff-pc-changing-screen-resolution-to-1024-x-768
  • When checking these setting please make sure Monitor 1 is the Primary Monitor and has the Extend these displays and Monitor 2 has Extend these displays, but the Make this my Main Monitor is UNTICKED
  • If the fault stays on the same monitor, the monitor is faulty
  • Machine Comes ON – But ELO Touch Screen is unresponsive

 

  • Machine Comes ON – But Gen Touch Screen is unresponsive (Storm HD Cab)

 

  • Machine Pass Codes – Back Office

 

  • The code to gain access to the full Back Office – 000071 then OK
  • Machine Pass Codes – Change Categories (Cat C / B4)

 

  • The code to change between categories on a Cat C B4 machine – STORM then OK

 

 

 

                                             

  • Machine Pass Codes – Reset Lotteries (Cat B3A Lotto)

 

  • The reset the lotteries, press the reset lotteries box on the machine – STORM then OK

 

Fault

Things to Look For

  • Coin Mech – Not Accepting or Poor Acceptance
  • Turn Off machine and clean inside the Coin Mech
  • Check power to Coin Mech & CC Talk Line back to the Paylink
  • Make sure the Coin Mech is programmed to CC Talk NON DES
  • If it says Coin Mech Missing in the Back Office, turn off the machine and unplug the Note Accepter & Hopper, then reboot see if the Coin Mech now says OK and see if it now accepts coin, this means something else on the CC Talk line is pulling the Coin Mech low
  • If in the Back Office engineers page it says Coin Mech OK but still doesn’t accept or poor acceptance – faulty Coin Mech
  • Note Accepter – Not Accepting or Poor Acceptance
  • Turn Off machine and clean inside the Note Accepter
  • Check power to Note Accepter & CC Talk Line back to the Paylink
  • Make sure the Note Accepter is programmed to CC Talk NON DES and the hopper level  is floated
  • If it says Note Accepter Missing in the Back Office, turn off the machine and unplug the Coin Mech & Hopper, then reboot see if the Note Accepter now says OK and see if it now accepts notes, this means something else on the CC Talk line is pulling the Note Accepter low.
  • If in the Back-Office engineers page it says Note Accepter OK but still does not accept or poor acceptance – faulty Note Accepter
  • Hopper – Not Paying Out
  • Check power to Hopper & CC Talk Line back to the Paylink
  • Make sure the Hopper is CC Talk NON DES
  • If it says Hopper Missing in the Back Office, turn off the machine and unplug the Note Accepter & Coin Mech, then reboot see if the Hopper now says OK and see if it now pays out coins, this means something else on the CC Talk line is pulling the Hopper low
  • If in the Back-Office engineers page, it says Hopper OK but still does not pay out – faulty Hopper
  • Printer – Not Printing Out (Epic 950 & NV12)
  • Check Power to Printer
  • Check the USB Lead is plugged in securely at the printer end and the USB is going to the correct slot on the PC, Please see Storm Technical website pagehttps://stormgt.freshdesk.com/support/solutions/articles/22000247719-dell-780-usff-pc-connections
  • Make sure the tickets are loaded and inserted into the printer the correct way
  • Make sure the Epic 950 Printer has the Firmware : U00422 and the USB Firmware PU9502-3.01
  • If NV12 make sure the power and the CC Talk line is going to the printer head
  • When paper roll is inserted make sure that a QR code is printed on the ticket out, if not paper roll inserted the wrong way round
  • If choosing ticket pay out on a Cat C / B4 product, Turn the Printer on in the Back Office, and press Save Receipts
  • Game Mode – Just saying Loading
  • When in game mode and you select a game, then it just sits there saying loading – Check all doors are closed 
  • If all doors are closed make sure the door switches are making and the wires are on the correct door switch terminals
  • Also check the connections going into the Switches 1 & Switches 2 on the Paylink
  • Game Mode – Coming up with an error once selecting a game
  • Check both monitors are both ON and displaying the correct images on both screens (EG Monitor 1 image not duplicated on to Monitor 2)
  • Make sure Amp is On and wired into the Dell 755 PC via a jack lead and all speaker outputs are connected